The South Coast Hot Jobs List – December 9, 2018

Customer Service Associate – Zutano Global Inc
$35,000 – $50,000 a year

We are looking for a customer service associate to join our team! This is an exciting opportunity for an enthusiastic and self-motivated individual to grow professionally by performing a variety of customer service related roles for a small but growing baby apparel brand. Primary responsibilities will be managing wholesale customer relations and serving as a liaison between sales reps, customers, internal operations and distribution.

Responsibilites
• Serve as the primary point of contact for wholesale customers and effectively communicate via email and phone about orders, shipments, account standing, and any other issues that arise.
• Serve as the primary point of contact for external sales reps and liaise between reps, customers and operations staff.
• Use internal order management and customer relations software to import and monitor orders, make changes when necessary, allocate inventory, and update customer accounts.
• Communicate with the distribution team to relay special customer requests and ensure timely delivery of orders.
• Analyze inventory quantities and customer history to determine which orders get shipped and when they get shipped. Communicate changes in ship dates or order changes with customers and/or reps.
• Be available to assist other employees in areas outside of primary responsibilities such as shipping, office management, internal operations or marketing.

Skills & Qualifications
• High school diploma required, college degree preferred
• 1+ year of previous customer service experience
• Previous experience in consumer goods preferred
• Strong verbal and written communication skills, keen ability to relate to customers
• Proficiency in Microsoft Excel and other common computer software
• Self motivating, must have initiative to learn and help others even when not given direct instructions
• Willingness to work as part of a small team with an entrepreneurial culture. All team members are flexible and willing to fulfill multiple roles at different times.

Experience:
Customer service: 1 year (Preferred)

Interested in applying? See full details and how to apply here