Help Wanted: Advanced Eye Centers Hiring Two Receptionists

Job Title: Receptionist – Front Desk

Reports To: Front Desk Supervisor

SUMMARY:

Primary responsibility includes providing quality customer service and preparing documents to ensure the smooth and professional processing of AEC patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patient Relations

• Maintain a cordial and professional attitude when greeting or interacting with patients.
• Verify all demographic information at check-in window.
• Enter all patients’ vital information into the computer, as required.
• Inform patients about referrals and secure referrals when needed. Secure a signed waiver if no referral present at time of visit.
• Check insurance authorizations and insurance eligibility prior to visit.
• Complete PT1 forms on patient’s behalf.
• Call for transportation for patients as needed.
• Collect all fees due at time of visit and keep accurate tally sheet of all payments received.
• Balance tally sheet at the end of the day.
• Assist with taking contact lens orders and distributing the orders to patients.

General Administrative

• Properly handle all sensitive patient information following HIPPA guidelines.
• Copy medical records for patients and other physicians insuring the proper signed release is on file.
• Receive medical records from other physicians and properly maintain those records.
• Scan records into patients’ electronic medical record.
• Maintain patient surgery list for surgical coordinators.
• Maintain patient dictation list for physicians.
• Receive and distribute faxes properly.
• Shred sensitive documents.
• Participate in maintaining a neat and orderly atmosphere in the patient waiting/reception area.
• Participate in cleaning the lunch room during assigned months.

Scheduling

• Schedule and reschedule patient appointments following protocol.
• Offer patients a choice of appropriate appointments that address their specific needs.
• Determine when an emergency situation exists and immediately bring it to the attention of appropriate personnel.
• As appropriate, ensure that new patients receive a welcome letter and information packet in the mail prior to their scheduled appointment.
• Inform patients of necessary information to bring to their appointment.
• Complete and mail appointment reminder cards.
• ​Make phone calls to overdue patients to put them back on our schedule.

Telephones

• Make every effort to answer the telephone by the third ring.
• Answer all telephone calls with a cheery positive greeting.
• Promptly respond to the caller’s concerns and direct phone calls to the appropriate staff member/physician.
• Triage phone calls to determine if an emergency exists and notify appropriate personnel immediately.
• Accurately take detailed messages and promptly distribute the messages to the appropriate personnel.
• Ensure that telephone calls from other physicians are immediately put through to the AEC physician being called.

QUALIFICATIONS:

• Possess the professional and communication skills necessary to successfully interact with patients and staff in addressing all patients’ needs.
• Maintain a positive attitude and forge a good working relationship with other staff members.
• Refrain from gossip.
• The ability to remain composed under stressful situations.
• Computer literate.

EDUCATION/EXPERIENCE:

• High School Diploma/Equivalent required.
• Bilingual English/Spanish and English/Portuguese preferred.

To apply, click here: https://www.ziprecruiter.com/job/Receptionist-Front-Desk-Full-Time/7f3888ec/